From the airport you must confirm the time of your arrival and the apartment you are heading at, either by calling us at the agency (212-741-4555) or on the cell (917) 453-3109). After 6 p.m. you can call us on our cell phone. You can then directly go to your apartment. The owner or a third party will wait for you to show you the premises and to give you the keys. If the owner is not available you will need to go first to the agency to pick up the keys. If you arrive after 10 p.m. there will always be someone on duty at the agency to make sure that you will get to your apartment.
Day of departure / Check out:
The premises must be left by 11 a.m. You can leave your luggage either at the apartment or at the agency until your definitive departure. If you choose independent accommodation, you will have to bring back the keys to the agency..

 Invoice, photographs on the internet and a detailed description of the apartment are given to the client before departure. The reference number of the apartment as well as the name, address and phone number of the owner are mentioned on the invoice. Are also mentioned the procedure to check in into the apartment. Would you not be satisfied with your apartment as you are checking in, once we have come to an agreement concerning the new terms of the contract, we will make our best to satisfy you and to offer you a large scope of new apartments among which to choose. If the owner must cancel his rental offer because of unexpected and grave problems (health reasons, accident, familial problems..), we commit ourselves to offering you similar or higher rate accommodation or to reimburse you the integrality of the down payment including the agency commission if you wish so. If the apartment is not correctly prepared on the day of your arrival, a cleaning service guarantied by the agency would be sent the very day of your arrival if you have checked in before 4 p.m. or the following day if you have checked in after 4 p.m.

 No complaints will be taken into account by the agency after checking out. All complaints should be referred to the agency at the beginning of the renting period.  Up to a seven-night rental, in case you would not be satisfied with the apartment on the day of arrival and decide to cancel the rental agreement, the 35% commission agency and the first night fee will not be refundable. If you have paid in advance, you will be reimburse within three working days.
Up to a fourteen-night rental, the 35% commission agency and the first two nights will not be refundable.
Up to a month rental, the 35% commission agency and 75% out of the total rental sum will not be refundable.

DIRECTLOFT / PAVEL ALTER INC.
200 EAST 23rd STREET, NEW YORK, NY 10011 (BETWEEN 2nd AND 3rd AVENUES, 3rd FLOOR)

CONTACT US: + 212 462 2717
RESERVATIONS: + 917 470 9848
CUSTOMER SERVICE: + 646 267 2117

EMAIL: INFO@DIRECTLOFT.COM
EMAIL CUSTOMER SERVICE: PAVELALTERINC@AOL.COM